Postknight 2: I didn't receive my purchased items!

Postknight 2: I didn't receive my purchased items!

If your purchase in Postknight 2 was successful according to App Store/Google Play Store, but you didn't receive your purchased items after the payment verification, then please follow ALL the following steps:

1. You do not need to try purchasing the item again.
2. Check that you have a stable internet connection. If possible, use a stable WiFi connection.
3. Use the in-game Restore Purchase function. If forced to relaunch the game, you will see the following popup right after the game relaunches:
Tap on Claim.

4. If the popup does not appear, go to Quick Access > Support >Restore Purchases.
















5. If your items still have not been received, please proceed to the steps below.

6. IMPORTANT! FORWARD your purchase receipt email from the App Store/Google Play Store to support@kurechii.com with the email title: Postknight 2: Missing Purchase
  1. Note: The purchase receipt should be the one sent from the App Store/Google Play Store.
  2. Please do not send screenshots, but the receipt email itself. We will NOT be able to verify your transaction without the receipt email from the App Store/Google Play.
  3. If you are unable to find your purchase receipt from the App Store/Google Play Store, please send us a ticket for further instructions.

7. IMPORTANT! Fill out the Missing Purchase Request form.
  1. Note: We are unable to verify your requests without a complete and correct form submission.

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